30-Day Satisfaction Guarantee
We want you to love your Cozora blanket. If you're not completely satisfied, you can request a return within 30 days of delivery.
Eligibility
- Items must be unused, unwashed, and in their original packaging.
- Proof of purchase (your order number) is required.
Damaged or defective items
If your blanket arrives damaged or stops working, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund — no need to send the item back.
How to start a return
- Email us through our Contact page with your order number and reason for return.
- We'll reply within 24 hours on business days with return instructions.
- Once your return is received and inspected, your refund will be issued to your original payment method within 5–10 business days.
Return shipping
For non-defective returns, return shipping costs are the responsibility of the customer. Original shipping charges (if any) are non-refundable.